Terms & Conditions


 

We strive for the highest quality in our forms and glazes. If you find your product to be defected, we are happy to replace your piece. However, we do not honor returns or exchanges otherwise. 

Typically our pieces are made to order so please allow 4-6 weeks for your order to ship.

Replacements

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a replacement, your item must be unused and in the same condition that you received it.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect[at]anniehanksceramics[dot]com and send your item to: 1810 E. Main Street; Suite 100; Chattanooga, TN; 37404.

Shipping
To return your product, you should mail your product to: Annie Hanks Ceramic Studio 
1810 E. Main Street; Suite 100; Chattanooga, TN; 37404
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.